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Questions

Frequently asked questions

Plain answers to what people ask before they book a first call or a first session.

AI-generated illustration. Not a real office.

What people actually ask

Grouped by topic, so the one you want is easy to find. Every answer is the same sentence the rest of the site uses.

Starting out

What is the free call?

Book a free fifteen-minute call to see whether we're a good fit. It's a conversation about what you're looking for and how we work, by telephone or video — not a therapy session, and there is nothing to pay for it.

What happens in the first session?

Your clinician goes through confidentiality and its limits, asks what brings you, and listens. You don't have to tell everything at once, and at the end you decide together whether to go on.

Where do I fill in paperwork?

In the practice's client portal, which your clinician sends you before the first session. Never on this website, which asks only for what an appointment needs.

How long are sessions, and how often?

Fifty minutes, usually weekly at the same time to start; some people move to every other week later.

Fees, insurance and paying

How much does a session cost?

Individual session: $195; Couples session: $240; Family session: $240; Session for a teenager: $195. Every session is fifty minutes, with every clinician. These fees apply from October 1, 2026 to September 30, 2027.

Do you take insurance?

We don't participate in any health insurance networks. If your plan has out-of-network mental health benefits, we can give you a monthly statement (a "superbill") to send in. Whether and how much your plan reimburses is between you and your plan; ask them before you start.

What is a superbill, and how much will I get back?

A monthly statement with the dates, the fees and the codes your insurer asks for. What comes back depends entirely on your plan's out-of-network benefits, its deductible and its allowed amount; your insurer can tell you before you start, and the article on out-of-network benefits lists the questions to ask.

Can I use an HSA or FSA card?

Paid at or after each session: card, cash, check, or an HSA or FSA card. One fee however you pay.

What is a Good Faith Estimate?

You have the right to receive a "Good Faith Estimate" of what your care will cost if you don't have insurance or aren't using it. Ask us for one when you schedule, or any time before your session. If your bill is $400 or more above your estimate, you can dispute it. Learn more at cms.gov/nosurprises.

Do you offer reduced fees?

A limited number of reduced-fee places are available by arrangement. Ask on your free call; nobody is asked to prove anything to request one.

What is your cancellation policy?

Twenty-four hours' notice to cancel or move a session; inside that the fee is charged, except the first time in any twelve months.

In person or by video

In person or video — can I switch?

Each clinician's day is either an office day, when every session is in person here, or a video day, when every session is by video. Choose in person or video and the calendar shows you the times that fit. You can move between the two with your clinician.

Do I have to be in New York for video sessions?

Video sessions are for clients who are physically in New York State at the time of each session, because that is the state a New York license covers. If you're traveling outside New York, we may need to pause video sessions or meet in person when you're back.

Who you will see

Do you see teenagers? Will you tell me what my teenager says?

We see teenagers aged 13 to 17. A parent or legal guardian books the first session and consents to treatment, and usually joins part of it. What a teenager says in therapy stays private, with a few exceptions we explain to the family at the start, such as a risk of serious harm.

Couples: do we both have to come every time?

Usually, yes, and sometimes your therapist will suggest a session each on your own. Couples work here has a "no secrets" policy: if one partner tells the therapist something alone that matters to the work you are doing together, the therapist will help them bring it into the room rather than keep it. That is the practice's policy, and your therapist will go through it at the first session.

Which languages do you work in?

Sessions in English, Spanish, Tagalog, Bengali and Mandarin. For Nepali, Tibetan, Korean, Thai or another language, we'll help you find a clinician who works in it.

Do you prescribe medication?

No. Licensed clinical social workers don't prescribe. If medication might help, we'll suggest a psychiatrist or your doctor, and can keep seeing you alongside them.

Privacy and crisis

Is what I say confidential?

What you tell your therapist is confidential, with limits set by law. We must act if we believe a child is being abused (Social Services Law § 413), if someone is at serious risk of harming themselves or others (Mental Hygiene Law § 9.46), or if a court orders it. We'll go through these limits with you at the start, and you can ask about them any time.

What if I'm in crisis between sessions?

If you're in danger right now, call 911. For a mental health crisis, call or text 988 or chat at 988lifeline.org, 24 hours a day; veterans can call 988 and press 1. You can also text HOME to 741741. Our phone and messages are not monitored outside office hours, and this website is not an emergency service.

Getting here

Is there parking?

Street parking only, and it is hard to find in the evening. The 7 train's 61st Street–Woodside station and the Long Island Rail Road are both two minutes' walk.

What we do not offer

  • No medication, no psychiatric evaluation and no medication management: we refer you to a psychiatrist or your doctor.
  • No psychological testing, which belongs to psychologists, and no evaluation for a court, a school or an employer.
  • No emergency or crisis care: for that, 911 or 988.
  • No program for drug or alcohol use: we'll help you find one, and can keep seeing you alongside it.
  • No child under 13 seen on their own.
  • Nothing that tries to change a person's sexual orientation or gender identity. Never, for anybody.

If you need help now. If you're in danger right now, call 911. For a mental health crisis, call or text 988 or chat at 988lifeline.org, 24 hours a day; veterans can call 988 and press 1. You can also text HOME to 741741. Our phone and messages are not monitored outside office hours, and this website is not an emergency service.

Every fee, in full

What this practice will not claim

Book a free call

Book a free fifteen-minute call, or go straight to a first session if you know what you want. Nothing is paid online, and nothing on the form asks why you're coming.